Shipping, Returns & Exchange Policy

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Shipping

We aim to process and dispatch orders within 2–5 business days. During busy periods, processing times may be slightly longer, but we will always do our best to get your order to you as quickly as possible. At this time, Harlow House ships exclusively within the United Kingdom. We are unable to process or deliver orders outside the UK. All UK orders are shipped via Royal Mail Tracked 48.

Standard Shipping

Orders are typically delivered within 2–5 business days after dispatch.

Tracked Shipping

Tracking details will be provided once your order has been dispatched.

Free Shipping

Orders that qualify for free shipping will be sent using Royal Mail Tracked 48.

Delivery Addresses

Please ensure your shipping address is entered correctly at checkout.

Harlow House cannot be responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery information provided by the customer. If a parcel is returned to us due to an address error, any reshipping costs will be the responsibility of the customer.

Returns

We hope you love your purchase. However, if you are not completely satisfied, returns may be requested within 14 days of receiving your order.

To be eligible for a return:

Items must be unused and in their original condition.

Original packaging, tags, and any accompanying materials must be included.

Earrings cannot be returned for hygiene reasons unless faulty.

Sale, clearance, personalised, custom-made, or made-to-order items are non-returnable.

Jewellery & Accessories

As many of our collections are produced in limited quantities, approved returns for jewellery and accessories will generally be issued as store credit rather than a refund, unless the item is faulty or your statutory rights require otherwise.

Vintage & One-of-a-Kind Pieces

Many vintage items naturally show signs of age, wear, and character, which form part of their unique appeal. We carefully describe and photograph items as accurately as possible. Minor imperfections consistent with age will not be considered faults.

Once your return has been received and inspected, any refund or store credit will be processed within 5–10 business days.

Customers are responsible for return postage costs unless the item is faulty or sent in error.

Faulty or Damaged Items

We take great care in selecting quality products. If your item arrives damaged, faulty, or develops a manufacturing defect, please contact us within 14 days of receipt.

Please include:

Your order number

A description of the issue

Clear photographs showing the fault

Where a fault is confirmed, we will offer a replacement, repair, store credit, or full refund in accordance with your statutory rights.

Exchanges

Due to the unique and often limited nature of our collections, we are unable to guarantee exchanges.

If you would like a different item, we recommend returning the original item (subject to our returns policy) and placing a new order.

How to Arrange a Return

Please contact us before sending any item back.

Email: info@harlowhouse.uk

Include your order number and the reason for your return or exchange request, and we will provide further instructions.

Your Consumer Rights

This policy does not affect your statutory rights under UK consumer law.